Refund policy

 

All items must be returned in a new, unworn and unused condition with the original garment tags still attached, within 28 working days of receipt.  Et Liberi will not accept returns of non-faulty products that have been worn, used and/or with garment tags removed. In such cases, the customer will be informed and the item(s) will be returned to the customer.

Please return your items by completing the returns form inside your parcel and please post back the item/s in appropriate packaging to ensure that it does not get damaged in transit.

We strongly advise that you use a signed-for-postal service to return the item as we are not able to refund for any orders that get lost in the post. Please also keep your proof of postage until we confirm that we have received the item.

Once the item has been approved for return and refund, we will credit the original purchaser’s debit/credit card for the sum paid minus postage costs, unless the item was faulty.