Shipping
Dispatching your order
We use both FedEx and DHL for all of our deliveries. Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number. If you are unable to find your email from the relative shipping couriers, please check your junk mail or alternatively contact us at hello@etliberi.com.
Once your order has left our warehouse, it is in the hands of the courier. Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team. ETLIBERI is not responsible for any damage caused to the parcel within the transit process.
Import taxes/customs duties
At ETLIBERI, we include all applicable customs fees and import taxes in the total price at checkout. This means that the amount you see at checkout is the final amount you'll pay, with no additional charges upon delivery. This approach ensures transparency and helps you avoid any unexpected costs when receiving your order.
Stolen/Damaged Parcels
It is the customers responsibility to nominate a safe and secure shipping address. ETLIBERI is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
ETLIBERI is not liable for any damage sustained to parcels once successfully delivered to the nominated address.
Expected Delivery Time
After our pre-order period has concluded, the shipping process will begin. Our service delivery timeframes are based off your location to our warehouse in Tokyo.
Returns / Refunds Policy
For more information about returns & refunds, please click the button below.